Return Policy All products to be returned must have a Returned Goods Authorization (RGA), issued by the Outdoor Lighting Company Inc. We will not accept any merchandise without this authorization. Products returned without the RGA will be refused and returned to sender. All returns must be made within fifteen (15) calendar days of delivery of item. All returns must be made in the original carton and packing and must contain the original sales receipt. In addition, such merchandise must not have been installed and all wiring provided with such goods must be in its original condition. Items that are received defective, incorrectly packaged or incorrectly shipped by manufacturer may be returned without a restocking fee. You must receive a return goods authorization for these items as well. A service charge of no less than twenty to fifty percent shall be deducted on all merchandise returned to the Outdoor Lighting Company, Inc. to defray our costs to handle processing, servicing and restocking, unless prior written consent is provided by the Outdoor Lighting Company, Inc. The return goods fees are based on the manufacturer’s policy regarding the return and/or restocking of such returned items. These fees can be as high as 50%. The exact return goods fee will be quoted upon request and will be deducted from any refund issued. The item must be returned freight prepaid to the Outdoor Lighting Company at 129 Walt Whitman Road, Huntington Station, N.Y. 11746. Under no circumstances are any freight charges refundable. A store credit or refund shall be provided to the purchaser. Credit card refunds will be issued only to the original credit card and check refunds shall be in the form of a company check. Refunds will be issued within 30 days of receipt of the returned item. SPECIAL NOTICE REGARDING SPECIAL ORDER MERCHANDISE: THE OUTDOOR LIGHTING COMPANY, INC. SHALL NOT BE OBLIGATED TO ACCEPT THE RETURN OF ANY SPECIAL ORDER GOODS SOLD AND DELIVERED TO YOU. SPECIAL ORDER MERCHANDISE IS DEFINED AS ITEMS WHICH ARE EITHER NOT DISPLAYED ON OUR WEBSITE OR OUR WEB SITE PRODUCT CATALOG, OR ITEMS WHICH HAVE BEEN MODIFIED OR CHANGED AT YOUR REQUEST.