Shipping & Returns

Warranty Information

Outdoor Lighting Company, Inc. makes no warranties or representations, either expressed or implied, as to the workmanship, performance, quality, durability, fitness for a particular purpose or merchantability with respect to any goods sold and delivered by Outdoor Lighting Company, Inc. The sole warranties which may apply to the goods sold hereunder shall be those specifically provided in writing by the manufacturer of such goods.

Outdoor Lighting Company, Inc. shall not be liable in any manner, shape or form for any damages whatsoever which may result from the use of any goods sold and delivered by Outdoor Lighting Company, Inc. to you.

We are not liable in any manner, shape or form for any cost incurred with respect to any goods which may be defective or incorrectly packaged products. Please refer to our return policy in regards to these products.

Installer & Contractor Information

Upon your specific request, Outdoor Lighting Company, Inc. may provide you with a list of installers and contractors. Please be advised that these installers and contractors pay a fee to Outdoor Lighting Company, Inc. to be listed in our list of installers in your area section. While we have tried to provide you with a list of qualified individuals and companies, we make no warranties or representations, either express or implied, as to the workmanship, performance, quality, reliability or licensing of these companies, and/or individuals. We strongly urge you research each installer and/or contractor prior to your engaging their services.

Outdoor Lighting Company, Inc. shall not be liable in any manner, shape or form, for any damages whatsoever which may be incidental to, or result from any work performed by a contractor included in the above stated list. Any work or services which may be provided by these contractors shall be pursuant to a separate contract between you and such contractor. We are not responsible for any labor charges which result as to the workmanship of these installers and contractors, nor are we responsible for any labor costs, which occur as to the result of installation, removal or operation of any product.

Return Policy

All products to be returned must have a Returned Goods Authorization (RGA), issued by the Outdoor Lighting Company Inc. We will not accept any merchandise without this authorization. Products returned without the RGA will be refused and returned to sender.

All returns must be made within fifteen (15) calendar days of delivery of item. All returns must be made in the original carton and packing and must contain the original sales receipt. In addition, such merchandise must not have been installed and all wiring provided with such goods must be in its original condition.

Items that are received defective, incorrectly packaged or incorrectly shipped by manufacturer may be returned without a restocking fee. You must receive a return goods authorization for these items as well.

A service charge of no less than twenty to fifty percent shall be deducted on all merchandise returned to the Outdoor Lighting Company, Inc. to defray our costs to handle processing, servicing and restocking, unless prior written consent is provided by the Outdoor Lighting Company, Inc. The return goods fees are based on the manufacturer’s policy regarding the return and/or restocking of such returned items. These fees can be as high as 50%. The exact return goods fee will be quoted upon request and will be deducted from any refund issued. The item must be returned freight prepaid to the Outdoor Lighting Company at 129 Walt Whitman Road, Huntington Station, N.Y. 11746. Under no circumstances are any freight charges refundable. A store credit or refund shall be provided to the purchaser. Credit card refunds will be issued only to the original credit card and check refunds shall be in the form of a company check. Refunds will be issued within 30 days of receipt of the returned item.

SPECIAL NOTICE REGARDING SPECIAL ORDER MERCHANDISE: THE OUTDOOR LIGHTING COMPANY, INC. SHALL NOT BE OBLIGATED TO ACCEPT THE RETURN OF ANY SPECIAL ORDER GOODS SOLD AND DELIVERED TO YOU. SPECIAL ORDER MERCHANDISE IS DEFINED AS ITEMS WHICH ARE EITHER NOT DISPLAYED ON OUR WEBSITE OR OUR WEB SITE PRODUCT CATALOG, OR ITEMS WHICH HAVE BEEN MODIFIED OR CHANGED AT YOUR REQUEST.

Shipping Policy

Our products may ship directly from the manufacturer or other third party. We are not responsible for lost or damaged shipments. You must file a lost shipment claim with the respective shipper. Claims for Damaged goods must be made within 36 hours of receipt of such goods. Call tags may be issued by the shipper or manufacturer. Contact out return goods dept to assist you if the need arises.

All products are manufactured and shipped by our suppliers. We make our best effort to provide you with the product ordered in a timely manner. Upon order you will receive an expected ship date provided to us by the supplier. However, some items are subject to delay. We have no control over the manufacturer's inventory, production or shipping schedules of their products. In the event that there are delays outside the normal course of business, we shall advise you accordingly.

Items that are received defective, incorrectly packaged or incorrectly shipped by manufacturer shall be returned without a restocking fee. You must receive a return goods authorization for these items.

Labor Costs

The Outdoor Lighting Company is NOT responsible for any labor costs, which occur as to the result of installation, removal or operation of any product.